Order Processing

Orders are processed after payment has been successfully confirmed. Please allow approximately 1–3 business days for order processing. Processing may take longer during busy periods, weekends, or public holidays.

Once your order has been dispatched, shipping confirmation and tracking details will be provided by email when available.

Shipping and Delivery Times

Worldwide shipping is available for eligible destinations. Delivery times depend on the destination, shipping carrier, and order processing requirements. Please allow approximately 12–15 business days for delivery after dispatch, where applicable.

These timeframes are estimates and are not guaranteed. Delays may occur because of customs checks, public holidays, weather conditions, or courier-related issues.

Shipping Charges

Available shipping methods and any applicable charges will be displayed at checkout. If free shipping is offered for your order or destination, the applicable conditions will be shown on the website.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout. Please allow the carrier some time to update tracking details after dispatch.

If your tracking information does not update for several days, contact our support team for assistance.

Incorrect Shipping Address

Customers should check that their shipping address, email address, and contact information are correct before placing an order.

If you discover an error after checkout, contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact our customer support team with your order number. We will help you review the available tracking information and determine the next steps.

Delivery delays may be caused by circumstances beyond our control, including courier disruptions and customs processing.

Customs Duties and Taxes

International orders may be subject to import duties, customs fees, or local taxes. Unless otherwise stated at checkout, these charges are the responsibility of the customer and depend on the destination country’s regulations.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us with your order number and clear photographs of the item and packaging. Our team will review the information and help determine an appropriate resolution.

Contact Us

For questions about shipping, delivery, or order tracking, contact Mertra Clothing at:

Email: Contact@merta.com.co